Frequently Asked Questions
How do I report a general maintenance need?
To submit a Maintenance or Work request to the Facilities, click here.
How do I report to Facilities events that impact patient care 24/7?
Examples: Water Intrusion. Power Outages. Noise/vibration.
- Parnassus Hospital (415)-353-1120
- Mission Bay Hospital (415)-502-7656
- Mt. Zion Hospital (415)-353-9963
- Escalation: Manager on Duty (415)-353-4788
How do I order keys or lock changes?
To submit a Maintenance or Work request to the Facilities, click here.
How do I register a complaint?
Send email to [email protected].
How do I check on work in progress?
To check work in progress, click here.
What services do Health Facilities provides?
- Aerosolized Isolation Room request: Activate/Deactivate Isolation Rooms for Patient Use.
- Bed repairs: Cribs, Gurney, ICU Bed, Med-surge Bed
- Carpentry: Doors, Flooring, Walls, Ceilings, Minor Painting Repairs
- Electrical: Lighting, Power, Nurse Call, Outlets, Clocks, Safety Test (Microwave)
- Elevator: Call button, Failures, Entrapments, Dumbwaiter
- Environment: Medical Gas, Noise, Odor, Pest Control, Pneumatic Tube System, Grounds, Landscaping
- Equipment (Departmentally Owned): Equipment Maintained by Facilities - Cart Washer, Sterilizers
- Fire Life Safety: Fire Extinguishers or Cabinets, Alarms, Smoke Detectors, Fire Sprinklers<
- HVAC: Heating, Ventilation, and Air Conditioning, Air Pressurization, Temperature Hot/Cold, Fans, Space Heater (Pending Review)
- Keys/Lockshop: Keys: New/Replacement, Rekey Locks, Repair Locks or Card Reader, Battery Replacement for Lockers or Keypad Lock, and other Lock Shop requests (To unlock a door, please reach out to Security).
- Plumbing: Non-Urgent Leaks/Repairs, Sink, Shower, Toilet, Drains (Dialysis), Bed Pan Washer, Emergency Eyewash/Shower, Water Filter
- Refrigeration: Refrigerators, Freezers, Ice Machines, Water Dispensers
- Television: Mission Bay (I.T.), Parnassus and Mount Zion (Repair & Maintain)